We are more than happy to replace or refund faulty items. We do our very best to ensure that your Splendette items are of the best quality but if you do encounter any issues, please contact us on and so we can figure out the best thing to do for you. If your order has already shipped, I’m afraid we’ll need to treat it as a regular refund. If you do need to cancel your order after payment, please drop us an email on soon as you can, and we’ll be more than happy to reverse your payment. We can do this provided you haven’t yet received your ‘Order Complete’ email as this mail means your order has already shipped. We hope you don’t ever need to cancel your order but we get that things change so we’re happy to cancel any order, if needed. Unfortunately, earrings cannot be returned for hygiene reasons. We cannot cover the postage cost of returning items. Unworn items with their packaging intact can be returned within 14 days for a full refund or exchange. Please get in touch within 5 days of receiving your parcel. While we hope you’re overjoyed with your Splendette purchases, we also understand that life ain’t perfect.īefore returning anything, please send us an email on with some details on the reason for return, just so we’re expecting your parcel and know how best to help you. If you are at all worried about the delivery delay, please do get in touch with us via email at but most parcels are making it through. Unfortunately Royal Mail are unable to provide us with extra information, but most parcels do clear through eventually. We are experiencing some delays at the Royal Mail Langley International Distribution Centre. This isn't all parcels, but if your parcel is standing still at Langley it is possibly delayed. We cannot combine shipping on two separate orders. Most EU customers will incur both VAT and customs processing fees. EU Customers are now liable for customs fees. International buyers must be responsible for any duty payments incurred. If you have any special mailing requests, please get in touch via our contact page but please ensure you contact us prior to ordering. DHL Rest of World Shipping £30 on all orders.Please check exchange rates to ensure you're spending over this threshold. Royal Mail Tracked and Signed (where available) £10.95- free shipping on orders over £90.DHL European Shipping £20 on all orders.Royal Mail Tracked and Signed £8.95- free shipping on orders over £70. Please note, no tracking is available on this service, only proof of delivery. Royal Mail 48 £2.95- f ree shipping on orders over £40.Royal Mail 24 £3.95- free shipping on orders over £40. If an item on your order is out of stock, we'll always try and email you to discuss a replacement but at busy times, we may need to just refund the missing item without offering a swap, sorry! We aim to ship orders within 2 working days of ordering but it may be longer during busy periods so please do bear with us! We’ll always try to give you the best value for money on postage and will do our very best to get your item to you safely.
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